PagerDuty with Loonar: from alert to coordinated response
Loonar connects PagerDuty with engineering, customer service and security workflows to coordinate incident response. The alliance combines local licensing, billing in Brazil, implementation, training and Portuguese support. The focus is on reaching the right people, making ownership clear and introducing automation within agreed operational boundaries, rather than simply forwarding alerts.
PagerDuty official websiteAbout PagerDuty
PagerDuty Operations Cloud is a digital operations platform for incident management, on-call, AIOps, runbook automation, customer service operations and status pages. Its AI agents support the incident lifecycle. Among them, SRE Agent acts as a virtual responder, performing triage and diagnosis and suggesting or executing approved fixes. The platform also provides native workflows in Slack and Microsoft Teams, alongside integrations through MCP. These capabilities help connect technical signals, operational ownership and customer service communication. They provide a foundation for designing a coordinated response instead of handling each alert as an isolated task disconnected from the wider service operation.
What the alliance delivers
On-call with clear ownership
Loonar chose this alliance to connect alerting with effective response. We design schedules and escalation policies around explicit ownership, considering coverage, context handoffs and routing when the initial contact does not respond.
Less noise, better context
We structure AIOps adoption to process signals and reduce alert noise. Reviewing event sources, criteria and context helps teams focus attention on issues that need investigation rather than treating all notifications alike.
Runbooks with governance
We turn response procedures into automation with defined scope, permissions and approvals. Before expanding execution, we validate exception paths and the evidence teams need to review what happened during an incident.
Customer service connected to engineering
We connect Service Management and DevOps workflows so customer service can follow incidents with useful context. Cybersecurity joins when a response requires security investigation, with clear ownership and communication criteria across teams.
Gradual adoption of AI agents
We introduce SRE Agent according to operational readiness and agreed boundaries. Initial use cases reflect your environment, with results reviewed before expanding permissions or allowing the agent to execute additional actions.
Loonar solutions with PagerDuty
How we work together
Discovery and design
We map services, alerts, on-call coverage and communication channels. Together, we establish ownership and severity criteria to design schedules, escalation policies and the role of customer service throughout incident response.
Local licensing
We arrange PagerDuty licensing with billing in Brazil. The proposal sets out terms and the selected scope, including implementation, training and support services aligned with the needs of your operations team.
Implementation and integrations
We configure schedules, policies and integrations with the planned event sources. Slack or Microsoft Teams workflows, runbooks and approvals are validated in controlled scenarios before teams incorporate them into daily operations.
Training and adoption
We train teams in Portuguese using alerting, escalation and communication exercises. Each role practices its part in incident response, including automation boundaries and how to assess recommendations made by SRE Agent.
Support and improvement
Portuguese support helps teams address questions and make adjustments. We review noise, schedules, runbooks and communication after incidents, evolving the design and expanding automation only when the agreed criteria have been met.
What can SRE Agent do independently, and what needs approval?
SRE Agent can perform triage and diagnosis and suggest or execute approved fixes. What happens without human intervention depends on the permissions, workflows and policies defined for your environment. Loonar helps distinguish investigation, recommendation and execution, establishing where approval is required. Adoption is gradual: scenarios and boundaries are validated before autonomy expands. The agent should not be treated as having unrestricted authority to change production systems simply because it can propose a correction.
How do I migrate another on-call tool to PagerDuty?
Loonar starts by inventorying the services, schedules, contacts, policies and integrations in your current tool. We then design the PagerDuty setup and plan a transition that validates alert delivery and escalation paths. Training and acceptance criteria help teams take ownership of the new workflow. The plan includes a way back if testing reveals problems. We do not assume that migration is automatic or promise an impact-free transition regardless of the environment.
Can I buy PagerDuty through Loonar in Brazilian reais?
Yes. You can purchase PagerDuty through Loonar in Brazilian reais, with billing in Brazil and terms defined in the proposal. Scope is aligned with the services, teams and response workflows you need to support. Loonar also arranges implementation, integrations, training and Portuguese support as agreed. Procurement requirements are considered alongside operational design, giving teams clear responsibilities for putting the platform into use and improving it as their needs evolve.
Shall we design the next version of your operation?
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