We connect companies to their best versions.
Loonar designs, implements and runs technology for the three fronts that decide a company's competitiveness: AI-powered Service Management, software engineering and cybersecurity. Local licensing, specialists and support in Portuguese, from assessment to 24/7 AI SecOps.
Three pillars, one partner
Each pillar has its own platform, method and team. Together, they remove the seams between service, development and security.
Agentic Operations
Top-quality service and management, on any channel, at any scale.
AI agents for support, sales, e-commerce and customer success; service management, ITSM and OKRs; voice of the customer; and Service Management operations connected to technical on-call.
- AI Support Agents
- AI Sales Agents
- Customer Service Management
- Voice of the Customer (VoC)
- OKR Management
- Connected ITSM
Connected DevOps
Software shipped with traceability, speed and security.
Artifacts and AI assets, a governed software supply chain, enterprise virtualization, CI/CD, developer experience and incident response with AI agents.
See all DevOps solutions360º Cybersecurity
Protection from the user to the infrastructure and the code.
GRC and exposure management, cloud, data and SaaS security posture, 24×7 MDR and ITDR, patch and endpoint management, DevSecOps and software supply chain security.
- MDR – Managed Detection & Response
- GRC – Governance, Risk & Compliance
- Exposure Management
- Shift Left & DevSecOps
The bottlenecks we remove
Four problems per front that we see at almost every customer, and what we put in their place.
Support only during business hours, with growing queues
AI agents resolve conversations 24/7 across chat, email, voice and social; your people take the complex cases.
Agents with no context on the customer
History, assets and knowledge attached to every ticket, with AI for triage and replies.
Management disconnected from operations
OKRs amplify results, in sync with delivery and with continuous performance reviews.
Fragmented teams and tools
Portal, queues, SLAs, incidents and changes in a single flow, for customers and employees.
From assessment to 24/7 AI SecOps
Consulting, implementation, training, support and AI SecOps. The full cycle, with one accountable partner.
Assessment
We map processes, tools, risks and goals before proposing any technology.
Architecture and licensing
We design the solution and handle local licensing, invoiced in Brazil.
Rollout
We configure, integrate and migrate with a clear method, testing and a rollback plan.
Training
We enable admins and users to get value from day one.
Support and AI SecOps
Support in Portuguese, assisted operations and, in security, 24/7 AI SecOps, with AI agents and analysts monitoring, investigating and responding.
We build with the leaders of each category
Alliances with vendors recognized in their categories, combined with our own rollout and support method.
Why Loonar
One partner for three fronts
Service Management, DevOps and Cybersecurity work together, and so do we.
Local licensing
Buy in Brazilian reais, get a local invoice and sales support in your time zone.
Specialists who deploy
The same technical team designs, deploys, trains and supports.
Governed AI
Agents with clear limits, human approval and an audit trail across service, engineering and security.
Learn with Loonar
Videos
Demos, podcast episodes and reviews of the platforms we deploy, on the Loonar channel.
Watch on YouTubeShall we design the next version of your operation?
Tell us the challenge. One conversation with a specialist gives you a clear path, even if it isn't time to buy yet.