Fin with Loonar: AI across the customer journey
Loonar and Fin bring AI agents into customer experience with shared context, maintained knowledge and connected systems. We combine local licensing, implementation, training and Portuguese-language support to link service, sales, ecommerce and customer success, with response governance and an ongoing approach to evaluating quality and resolution.
Fin official websiteAbout Fin
Fin, the company formerly called Intercom, specializes in AI agents for customer experience. Its approach centers on a single agent with context across the customer journey, through Fin for Service, Fin for Sales, Fin for Ecommerce and Fin for Success. Customers can interact through voice, chat, email, social media and Slack. Fin works with the help desk a business already uses or with the Intercom helpdesk, following a Train, Test, Deploy and Analyze cycle. Loonar chose this alliance to connect knowledge, conversations and actions, bringing AI into the practical processes that support customer relationships rather than treating it as a standalone channel.
What the alliance delivers
Agents connected to operations
We design agents to resolve requests and perform actions through CRM, ecommerce and internal system integrations. Work begins with permitted processes, clear responsibilities and the points where a person needs to take over.
Knowledge in Portuguese
We organize sources, review content and identify gaps that weaken answers. Portuguese knowledge curation brings the agent closer to the customer’s language and establishes a maintenance routine with accountable content owners.
Governance for answers and actions
We define response criteria, information access and handoffs to human teams. Loonar’s Service Management, DevOps and Cybersecurity practices work together to assess integrations and controls according to each implementation’s scope and operating context.
Resolution and quality as a practice
We structure conversation and outcome reviews to understand what the agent resolves and where improvement is needed. Evaluation informs knowledge, workflow and integration changes, rather than relying on interaction volume alone.
Loonar solutions with Fin
How we work together
Discovery and design
We map journeys, channels and contact reasons alongside the existing help desk and business systems. Together, we define Fin use cases and criteria for resolution, quality and handoff to human teams.
Local licensing
We guide Fin licensing around the planned journey and intended uses. Billing takes place in Brazil, with commercial terms, service scope and responsibilities documented in Loonar’s proposal before implementation work begins.
Implementation and integrations
We prepare knowledge and configure the agreed Fin workflows. We connect the systems in scope, test answers and actions, and validate handoffs before introducing the agent into the selected customer channels.
Training and adoption
We train teams to maintain sources, test conversations and analyze outcomes. The Train, Test, Deploy and Analyze cycle provides a practical routine for governance and collaboration between the agent and people.
Support and evolution
We provide support in Portuguese and review conversations, failures and opportunities with accountable owners. Improvements prioritize quality, resolution and context, adjusting knowledge and integrations as customer journey needs change over time.
Do I need to replace my help desk to use Fin?
Not necessarily. Fin can work with the help desk your business already uses or with the Intercom helpdesk. Loonar reviews your environment, channels and integration requirements before defining the setup. That review also considers the context available to the agent and how conversations reach human teams. Compatibility and the integration scope are assessed for each project rather than assumed in advance.
Does Fin support Portuguese?
Yes. Loonar helps prepare a Portuguese-language operation through knowledge curation, language review and tests based on representative customer conversations. Making content available is only the beginning: answers must be checked for accuracy, handoffs must make sense and actions must respect the agreed process. After deployment, quality reviews guide ongoing maintenance of sources and workflows as the customer journey evolves.
Can I buy Fin through Loonar in Brazilian reais?
Yes. You can buy Fin through Loonar in Brazilian reais, with billing in Brazil. Terms are defined in the proposal according to the agreed uses and scope. Loonar can combine licensing, implementation, integrations, training and Portuguese-language support. This allows purchasing decisions to be planned alongside knowledge preparation and operational readiness, instead of treating the license as an isolated initiative.
Shall we design the next version of your operation?
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