Atlassian with Loonar: connected work
Loonar and Atlassian bring customer service, IT and engineering into a shared system of work. We combine local licensing, implementation, training and Portuguese-language support to connect workflows, give teams the context they need and bring customer experience closer to the way software is delivered.
Atlassian official websiteAbout Atlassian
Atlassian builds a collaboration and work management platform for software, IT and business teams. Its Collections connect products through Rovo AI and the Teamwork Graph. Teamwork Collection brings together Jira, Confluence, Loom and Rovo agents. Software Collection includes Rovo Dev, Bitbucket and Bitbucket Pipelines, Compass and DX, addressing developer productivity and experience. Service Collection combines Jira Service Management, Customer Service Management, Assets and Rovo. Strategy Collection brings together Focus, Talent and Jira Align. Loonar chose this alliance to connect strategy, operations and delivery, helping work move across departments without losing the context or ownership needed to make sound decisions.
What the alliance delivers
A shared system of work
We connect requests, knowledge and engineering work so handoffs retain their context. Clear ownership and workflows bring service and IT together, linking Loonar’s Service Management and DevOps practices to business needs.
Migration and consolidation with a plan
We map instances, configurations and dependencies before recommending consolidation. Planning a Data Center to Cloud migration includes reviewing data, apps and integrations, with agreed validation criteria and attention to operational continuity.
Governance built for daily use
We organize projects, permissions, fields and configuration practices to avoid unnecessary complexity. Governance brings business owners, operations and Cybersecurity together, with documented decisions and clear criteria for future platform changes.
Responsible Rovo adoption
We start AI adoption with real team needs rather than isolated experiments. Knowledge sources, access controls and usage criteria are reviewed so Rovo becomes part of daily work with oversight and clear accountability.
Loonar solutions with Atlassian
How we work together
Discovery and design
We examine how requests move through customer service, IT and engineering. We review the current setup and design workflows, ownership and success criteria before selecting the appropriate Collections and products.
Local licensing
We help shape licensing around intended use and the target architecture. Customers receive billing in Brazil, with the scope, commercial terms and responsibilities set out in Loonar’s proposal before the engagement begins.
Implementation and integrations
We configure agreed workflows and connect the tools involved in delivery. Migration work includes data mapping, validation with accountable owners and a transition plan that protects context and supports operational continuity.
Training and adoption
We train administrators and users through everyday scenarios, from requests in Jira Service Management to collaboration in Confluence. We support responsible Rovo practices and document guidance that teams can use after training.
Support and evolution
We provide support in Portuguese and review workflow performance with the teams involved. Configuration improvements, additional integrations and governance changes are prioritized as customer service and engineering needs evolve over time.
Does Loonar help with migration to Atlassian Cloud?
Yes. Loonar supports migration planning and execution, including moves from Data Center to Cloud. We begin with an inventory of instances, data, apps and integrations. We then define the target setup, validation activities and transition with the responsible teams. The scope reflects the existing environment and is documented in the proposal, rather than assuming every migration follows the same path.
What changes with Atlassian Collections?
Collections group products around collaboration, software, service and strategy needs. They encourage a connected view of work instead of a separate decision for each tool. Loonar reviews your workflows to recommend a suitable combination, identify overlap and prepare adoption. The products, intended uses and contracting terms should be assessed in the proposal against your organization’s actual operating needs and existing environment.
Can I buy Atlassian through Loonar in Brazilian reais?
Yes. You can buy Atlassian through Loonar in Brazilian reais, with billing in Brazil. Terms are defined in the proposal according to the products and scope required. Loonar connects licensing decisions to the operating model and can include implementation, training and Portuguese-language support. This keeps the purchasing decision aligned with both the platform and the work required to put it into use.
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