Loonar solutions in Service Management, DevOps and Cybersecurity

Top-quality service and management, on any channel, at any scale.

• Customer Experience Management (CEM/CXM)

  Connect customer journeys, shared context and business outcomes through coordinated experience management.

• Voice of the Customer (VoC)

  Turn scattered customer feedback into decisions teams can act on.

• AI Sales Agents

  Turn inbound questions into qualified conversations and confirmed meetings.

• AI Support Agents

  Resolve routine requests with connected actions and human oversight.

• AI E-commerce Agents

  Connect shopping and post-purchase support with agents that use live operational data.

• AI Customer Success Agents

  Guide onboarding, adoption and renewal with agents connected to each customer’s context.

• Customer Service Management

  Bring portals, channels, service commitments and knowledge into one connected support workflow.

• Service Management Operations (On-call)

  Connect customer support, technical on-call teams and incident communications.

• OKR Management

  Connect objectives, key results and team delivery with progress measured in source systems.

• Connected ITSM

  Connect service desk, CMDB, devices and incidents, extending service management across business functions.

Software shipped with traceability, speed and security.

• AI Asset & Artifact Management

  One controlled home for packages, container images, and AI assets.

• Software Supply Chain Governance

  Control software inputs and releases with policies, inventories, and verifiable evidence.

• Enterprise-ready Virtualization

  Open source infrastructure with staged migration, resilient storage and accountable operations.

• AI SRE Agents

  Evidence-led SRE agents for incident triage, investigation and approved response automation.

• On-call Management

  Clear coverage, actionable alerts and a healthier on-call workload.

• Incident Management

  Coordinate response, keep stakeholders informed and turn reviews into tracked improvements.

• AIOps & LLMOps

  Connect operational intelligence with accountable model, prompt and agent operations.

• Developer Experience

  Make engineering bottlenecks visible and evaluate developer experience with evidence.

• CI/CD Pipelines & Automation

  Build reliable delivery pipelines with shared controls and traceable releases.

• Scaled SDLC

  Align strategy, portfolio decisions and team delivery without sacrificing autonomy.

Protection from the user to the infrastructure and the code.

• Shift Left & DevSecOps

  Bring application security into everyday development and delivery.

• SAST & SCA

  Find weaknesses in your code and risks in open source dependencies.

• Agentic SecOps

  AI security agents that investigate with your team, under human control.

• Exposure Management

  Prioritize business exposure and track remediation through verified closure.

• CNAPP, CSPM, DSPM & SaaS Governance

  Connect cloud, data and SaaS posture to business risk.

• Patch Management

  Keep operating systems and third-party applications current with controlled rollout.

• GRC – Governance, Risk & Compliance

  Connect controls, evidence and risk decisions through continuous governance.

• TPRM – Third-Party Risk Management

  Assess vendors and track risk throughout the supplier relationship.

• MDR – Managed Detection & Response

  Continuous monitoring, expert investigation and coordinated incident response.

• ITDR – Identity Threat Detection & Response

  Investigate credential abuse, risky privileges and suspicious identity activity.

• RMM – Remote Monitoring & Management

  Monitor endpoints, automate maintenance, and deliver controlled remote support.